/* Care Desk app layer on top of cn.css (the centernode.host design system) */
.app{padding-top:28px;padding-bottom:60px}
.app h1{font-size:34px;margin-bottom:18px}
.app h2{font-family:var(--sans);font-size:15px;letter-spacing:.06em;text-transform:uppercase;color:var(--soft);margin-bottom:14px}
.agency{font-weight:500;color:var(--muted);font-size:14px;margin-left:6px}
.linkbtn{background:none;border:0;font:inherit;font-size:16px;color:var(--soft);cursor:pointer;padding:10px 14px}
.linkbtn:hover{color:var(--ink)}
.btn.sm{padding:9px 14px;font-size:14px;width:auto}
.btn.big{width:100%;padding:22px;font-size:20px}
.cols{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(300px,1fr);gap:20px;align-items:start}
.cols aside{display:grid;gap:20px}
.card{padding:24px}
.narrowcard{max-width:560px;margin:20px auto}
.dayhead{display:flex;align-items:center;gap:12px;margin-bottom:18px}.dayhead h1{margin:0}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:20px}
.kpis div{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px;text-align:center;color:var(--muted);font-size:13px;text-transform:uppercase;letter-spacing:.05em}
.kpis b{display:block;font-family:var(--serif);font-size:32px;color:var(--ink);letter-spacing:0}
.kpis .ok b{color:var(--good)}.kpis .warn b{color:#a87a12}.kpis .bad b{color:var(--bad)}
.tbl{width:100%;border-collapse:collapse;font-size:15px}
.tbl th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:8px;border-bottom:1px solid var(--line)}
.tbl td{padding:12px 8px;border-bottom:1px solid var(--line);vertical-align:top}
.tbl tr.inactive td{opacity:.5}
.tbl tr.offers td{border-bottom:1px solid var(--line);padding-top:0}
.nowrap{white-space:nowrap}.muted{color:var(--muted)}.small{font-size:13px}
.tag{display:inline-block;font-size:12px;border:1px solid var(--line-2);border-radius:6px;padding:0 6px;color:var(--soft);margin:2px 2px 0 0}
.chip{display:inline-block;font-size:12.5px;font-weight:600;border-radius:999px;padding:4px 10px;white-space:nowrap;background:#e3ebf7;color:#2f5fb3}
.c-filled,.c-checked_in{background:var(--good-soft);color:var(--good)}.c-done,.c-cancelled{background:#ece8e1;color:var(--soft)}
.c-late{background:#f6ecd2;color:#8a6410}.c-missed{background:#f6e1dc;color:var(--bad)}.c-open{background:#f6e1dc;color:var(--bad)}.c-offering{background:var(--warm-soft);color:#a4512c}
.offer{display:inline-block;vertical-align:top;text-align:left;max-width:260px;border:1px solid var(--line);border-radius:10px;padding:6px 10px;margin:4px 6px 0 0;font-size:13px;font-weight:600;line-height:1.35}
.offer small{display:block;font-weight:400;color:var(--muted);font-size:12px}.o-accepted{border-color:var(--good);background:var(--good-soft)}.o-declined,.o-expired,.o-skipped{opacity:.55}
.alert{display:flex;justify-content:space-between;gap:10px;align-items:center;border:1px solid #ecc9b6;background:var(--warm-soft);border-radius:12px;padding:10px 12px;margin-bottom:8px;font-size:15px}
.a-filled{border-color:#c6e4d1;background:var(--good-soft)}
.msgs{max-height:360px;overflow:auto;display:flex;flex-direction:column;gap:8px;margin-bottom:14px}
.msg{font-size:14px;line-height:1.4;padding:9px 12px;border-radius:14px;max-width:92%;background:#fff;border:1px solid var(--line)}
.msg.out{align-self:flex-end;background:var(--primary);color:#fff;border-color:var(--primary)}
.msg small{display:block;font-size:11.5px;opacity:.75;margin-bottom:2px}
.sim{display:grid;grid-template-columns:1fr 1fr auto;gap:6px}.sim input{margin:0;padding:9px 10px;font-size:14px}
fieldset{border:0;margin:6px 0 14px}legend{font-size:16px;font-weight:600;margin-bottom:6px}
label.chk{display:inline-flex;gap:8px;align-items:center;font-weight:500;margin:4px 14px 8px 0}label.chk input{width:auto;margin:0}
label.approve{margin-top:-10px;margin-bottom:16px;font-size:14px;color:var(--soft)}
.okmsg{color:var(--good);font-weight:600;margin-bottom:12px}
.visit{max-width:520px;margin:10px auto}.visit h1{font-size:40px;margin-bottom:6px}.visit .lead{margin-bottom:26px}
.okbox{background:var(--good-soft);color:var(--good);border-radius:16px;padding:18px;font-weight:600;font-size:18px;margin-bottom:20px}
@media(max-width:900px){.cols{grid-template-columns:1fr}.kpis{grid-template-columns:repeat(2,1fr)}.tbl{font-size:14px}.sim{grid-template-columns:1fr}}

/* ---------- 2026-10-09 v2: phone layout, Needs you cards, conversations (Neko: "not such a mess") ---------- */
.show-sm{display:none !important}
.bname{display:flex;flex-direction:column;line-height:1.15}.bname .agency{margin:0;font-size:13px}
.kpis a{text-decoration:none;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px;text-align:center;color:var(--muted);font-size:13px;text-transform:uppercase;letter-spacing:.05em}
.kpis a b{display:block;font-family:var(--serif);font-size:32px;color:var(--ink);letter-spacing:0}
.kpis a.ok b{color:var(--good)}.kpis a.warn b{color:#a87a12}.kpis a.bad b{color:var(--bad)}
.main{display:grid;gap:20px;min-width:0}
.count{display:inline-block;background:var(--bad);color:#fff;border-radius:999px;font-size:12px;padding:1px 8px;margin-left:6px;vertical-align:2px;letter-spacing:0}
.empty{color:var(--good);font-weight:600;padding:6px 0}
/* Needs you */
details.need{border:1px solid #ecc9b6;background:var(--warm-soft);border-radius:14px;margin-bottom:10px;overflow:hidden}
details.need.n-reply,details.need.n-far_checkin{background:#eef3fb;border-color:#cfdcf2}
details.need summary{list-style:none;display:grid;grid-template-columns:34px 1fr auto;gap:10px;align-items:center;padding:12px 14px;cursor:pointer}
details.need summary::-webkit-details-marker{display:none}
details.need .ic{font-size:22px;text-align:center}
details.need .what b{display:block;font-size:16px}.details.need .what small,details.need .what small{color:var(--soft);font-size:14px}
details.need .when{font-size:13px;color:var(--muted)}
.needbody{padding:0 14px 14px 58px}.needbody p{font-size:15px;margin-bottom:8px}
.acts{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0}
.acts form{margin:0}.acts .btn{text-decoration:none}
.assign{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap;margin:6px 0}.assign label{margin:0;flex:1 1 200px}.assign select{padding:10px;font-size:15px}
.resolve{color:var(--good);font-weight:600;padding-left:0}
details.updates{margin-top:6px}details.updates summary{cursor:pointer;color:var(--soft);font-size:15px;padding:6px 0}
.upd{display:flex;justify-content:space-between;gap:10px;align-items:center;font-size:14px;color:var(--soft);padding:6px 0;border-bottom:1px solid var(--line)}
/* Visits */
.vlist{display:grid}
.visit-row{display:grid;grid-template-columns:150px minmax(0,1.4fr) minmax(0,1fr) auto auto;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line);font-size:15px}
.vclient b{display:block}.vclient .muted{display:block;font-size:14px}.vcg small{display:block}
.vtime{font-variant-numeric:tabular-nums;color:var(--soft)}
details.offers{grid-column:2/-1;font-size:14px}details.offers summary{cursor:pointer;color:var(--soft)}
details.offers .offer{display:block;max-width:none;margin:6px 0 0}
.visit-row.st-missed .vtime,.visit-row.st-late .vtime{color:var(--bad);font-weight:600}
/* Conversations */
.filters{display:flex;gap:6px;margin-bottom:10px}
.filters .f{font:inherit;font-size:14px;border:1px solid var(--line-2);background:#fff;border-radius:999px;padding:6px 12px;cursor:pointer}
.filters .f.on{background:var(--ink);color:#fff;border-color:var(--ink)}
details.thread{border-bottom:1px solid var(--line)}
details.thread summary{list-style:none;display:grid;grid-template-columns:38px 1fr auto;gap:10px;align-items:center;padding:10px 0;cursor:pointer}
details.thread summary::-webkit-details-marker{display:none}
.av{width:38px;height:38px;border-radius:50%;background:var(--primary-soft);color:var(--primary);display:flex;align-items:center;justify-content:center;font-weight:700}
details.thread[data-role=family] .av{background:var(--warm-soft);color:var(--warm)}
.tmeta{min-width:0}.tmeta b{display:block;font-size:15px}.tmeta small{display:block;color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tright{display:flex;flex-direction:column;align-items:flex-end;gap:3px;color:var(--muted)}.tright small{font-size:12px}
.tright .n{font-size:11px;background:var(--bg-2);border-radius:999px;padding:0 7px}
.dot{width:9px;height:9px;border-radius:50%;background:var(--primary);display:inline-block}
.bubbles{display:flex;flex-direction:column;gap:6px;padding:4px 0 10px;max-height:340px;overflow:auto}
.bubbles .msg{max-width:88%}.bubbles .msg.in{align-self:flex-start}
.sim .quick{display:flex;gap:6px;flex-wrap:wrap}.sim{display:block;margin-bottom:10px}.sim small{display:block;margin-top:4px}
.fab{position:fixed;right:18px;bottom:84px;width:56px;height:56px;border-radius:50%;background:var(--primary);color:#fff;font-size:30px;text-decoration:none;display:flex;align-items:center;justify-content:center;box-shadow:0 8px 24px rgba(15,110,102,.35);z-index:40}
.tabs{position:fixed;left:0;right:0;bottom:0;background:#fff;border-top:1px solid var(--line);display:flex;justify-content:space-around;padding:6px 0 calc(6px + env(safe-area-inset-bottom));z-index:50}
.tabs a{display:flex;flex-direction:column;align-items:center;font-size:12px;color:var(--muted);text-decoration:none;padding:4px 10px}
.tabs a span{font-size:20px;line-height:1.2}.tabs a.on{color:var(--primary);font-weight:600}
@media(max-width:760px){
  .show-sm{display:flex !important}.hide-sm{display:none !important}
  .app{padding-top:16px;padding-bottom:110px}
  .app h1{font-size:28px}.dayhead h1{font-size:24px;flex:1;text-align:center}
  .nav .wrap{height:60px}
  .kpis{grid-template-columns:repeat(4,1fr);gap:6px}.kpis a{padding:10px 4px;font-size:11px}.kpis a b{font-size:24px}
  .card{padding:16px 14px;border-radius:18px}
  .visit-row{grid-template-columns:1fr auto;gap:4px 10px;padding:12px 0}
  .vtime{grid-column:1;font-size:14px}.vstatus{grid-column:2;grid-row:1;text-align:right}
  .vclient{grid-column:1/-1}.vcg{grid-column:1;font-size:14px;color:var(--soft)}.vact{grid-column:2;text-align:right}
  details.offers{grid-column:1/-1}
  .needbody{padding:0 14px 14px}
  .tbl{display:block;overflow-x:auto}
  .cols{gap:14px}
}